Feedback & complaints

For transaction complaints, provide the transaction details below so support can investigate accurately.

Your name

Email (or provide phone)

Phone (or provide email)

Service / product

Transaction ID

Amount

Data requested

Recipient / beneficiary

Transaction date & time

Order reference (if available)

Complaint category

Transaction details

Your complaint

Required evidence for data & airtime complaints

Transaction ID, amount, data/airtime requested, recipient or beneficiary, transaction date and time, transaction details, and your complaint. For other products, complete the form with the transaction details relevant to that service.

Check an existing support case

Use the case reference and the same email or phone used for the complaint.