Refunds & Order Corrections

Refund eligibility depends on the service, provider outcome and whether the transaction has already been fulfilled.

Before paying

Double-check recipient numbers, meter/account details, smartcard details and selected services before checkout.

Wrong details

Transactions submitted with incorrect information may not be refundable where the provider has already processed the request. Contact support as soon as possible with the order reference.

Failed or unresolved delivery

We investigate failed or uncertain provider outcomes. Where appropriate, an order may be retried safely or otherwise resolved through the support process.

Requesting help

Submit a complaint through the Feedback & complaints page and include your order reference.