Privacy & Data Protection

We collect only information reasonably needed to process orders, provide support, prevent fraud and meet applicable requirements.

Information we may collect

Name, phone number, email, order/payment reference and service-specific information needed to complete a request. AFA may require additional information requested by the relevant programme/provider.

How we use it

We use customer information to process and fulfil orders, verify payments, provide support, investigate complaints and maintain transaction records.

Service providers

Relevant information may be shared with payment, technology or service providers when necessary to fulfil the requested service.

Security and retention

We apply reasonable technical and organisational safeguards and retain information only for as long as reasonably necessary for service delivery, support, accounting, legal and regulatory purposes.

Your rights

Subject to applicable law, you may request access, correction or other appropriate action concerning your personal information through our support channel.

AI support

Our automated assistant is intended for customer support and should not be given passwords, PINs or unnecessary identity information.